Returns Policy

In-store and Online Returns Policy

If you’re unhappy with your purchase, please let us know. Due to Covid-19 we are extending our standard return time frame from 14 days to 30 days.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 30 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a BeSafety gift card to the same value. You can return the items in one of our stores or call us to arrange courier collection.

Returns collection by courier

If you have purchased our products and wish to return using courier collection please contact our office by phone +353 (01) 552 39 05 or email and we will arrange a return collection from our courier. Once we confirm date and time with courier we will contact you to pass you the details. Collection service usually takes place next working day , however please allow 48 h.

Refunds will be refused for items returned without an original receipt.We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time frame. This time frame may vary from product to product and you will be advised of this by our Customer Assist Team.

Goods Damaged in Transit

If any goods delivered to you are damaged, please contact our Customer Assist Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a)  goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b)  goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c)  goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.